Voice. An Opinion.

Howdy – and long time no see! We’ve been busy working to improve Dial2Do and last week we rolled out a pretty major release. Many of the new features we’ve put in are “partner-centric” and so won’t change the look and feel of the service too much for our end users. So there have been changes “front of house” and in the “backoffice” if you like

Front of House

We have improved some of the user interface and in particular the Listen to Email service. It works even better now on speakerphones and over hands-free car kits so if you use Dial2Do in the car, we think you’ll like the improvements!

Here’s the low-down on the basics:

• We have added standard DTMFs for Email, Text, Reminder (see below for an example of how it works with email)
• You can say “Main Menu” at any point to return to the main menu
• Say “help” at main menu to get list of commands

We’ve improved “listen to email”. After you say “Listen to Email”, Dial2Do will read the date, sender and subject, then go on to read the body of the email. At any time, you can say “Next” to move to the next email, or “Options” to hear a list of commands

On the options menu, you can say the following (or, if you’re in a noisy environment, use the keys listed beside them):

• “Next” (6) or “Previous” (4) to navigate (6 and 4 being the keys you press)
• “Repeat” (5) to go back to the start of this email
• “Reply” (2) to record a reply to the current email
• “Block” (1) – this is a new command that tells Dial2Do you don’t want to hear emails from that sender again. This is useful for emails from mailing lists that are not fun to listen to over the phone.

For other information and helpful hints please visit our helpdesk portal here.

As always, we would love to get your feedback so please do not hesitate to contact us on help@dial2do.com or just say “suggestion” when you call Dial2Do and leave us a message

Backoffice

Well – since you’re curious if you’ve read this far. Here are some of the main things we’ve been building in the engine room:

• We’ve done some OAuth work to ensure we can “play nice” with as broad a range of OAuth-supporting partners as possible. This will let us pull in a range of OAuth-powered services downstream. Look for these to appear in later releases.
• Partner Portal and customisation: we’ve done a lot of work under the hood to support our new partners (coming on stream soon!). We can now create custom-branded partner sites “powered by Dial2Do” – partner selects the look and feel, their own logo and styling, the services they want and even the charging model they want to use. This is a key plank in our plans to enable our partners to get up and running quickly, and so self-service themselves post-launch.

• Speed and efficiency: across some of the services, we’ve done behind-the-scenes work to make the service work smarter and more efficiently.